Privacy Policy
This privacy policy notice applies to this website managed by Haq Travels (Office Address: 18, BMHC, College Road, Manchester M16 8BP, Company Number 15101982). It explains how we collect, use, and protect your personal information when you browse or use this website, including your rights under current UK data protection laws.
If you do not agree with this policy, please discontinue use of this website.
Who we are
Haq Travels (trading as Travigence) provides Umrah and Hajj travel services. For data protection queries, contact us at inquiries@haqtravelsuk.com.
Information we collect
When you enquire about or book our travel services, we may collect:
- Name, phone number, email address, and postal address
- Passport and visa details required for travel arrangements
- Travel preferences, departure airport, party size, and package selections
- Payment and billing information for confirmed bookings
- Website usage data through cookies where you have given consent
How we use your information
We use personal information to respond to enquiries, process bookings, arrange visas, flights, hotels and transfers, communicate about your pilgrimage, meet legal obligations, and improve our services where permitted.
Legal basis for processing
Under UK GDPR we process personal data using appropriate legal bases including contract performance, legitimate interests, legal obligation, and consent where required.
Sharing your information
We may share personal data with airlines, hotels, visa agents, payment providers, and other suppliers involved in delivering your booking. We only share data necessary to provide the services you request.
Your individual rights
You have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. You may also withdraw consent at any time where processing is consent-based. You have the right to complain to the Information Commissioner’s Office (ICO).
Cookies
We use essential cookies to make our site work. With your consent, we may also use analytics and marketing cookies. You can manage your preferences at any time using in the footer.
Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Last updated: June 2025